This article will run you through the typical reasons why your leads might not be going through your Funnel.

Is your Funnel live?

First of all, please ensure your Funnel is live. If it's live, it will be sitting in the 'Active' Folder in your Funnels:

Has your lead met your audience?

All Funnels are based on the audience and the trigger and that's what brings the lead in. What you want to do first, is make sure the lead firstly has met your audience:

For example, if your audience is based on a lead source of 'website' and your lead came through from Facebook - they will not go into this Funnel. You need to make sure that the lead firstly meets the audience you have set up here.

Has your lead met your trigger?

Next, you want to make sure that your lead has also met your trigger:

For example, the above needs me to actually book an appointment on the lead's profile for them to receive my text message. Please make sure that your lead has also met your Funnel trigger.

My lead meets all the above and still didn't receive my message?

If your lead meets all of the above criteria and still hasn't received your message. Please go into the lead's profile and click 'edit':

And check they haven't opted out of communication:

If you're still unsure, please reach out to us using the blue circle located in the bottom right-hand corner of your screen.

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