To ensure that Facebook continues to push new leads generated from Facebook Lead Ads into GymLeads, you will need to delete and re-add your Facebook integration before April 19th 2019. 

Here are the steps to follow to remove and re-add your Integration. 

Part 1: Remove Current Integration 

  1. Login to GymLeads and navigate to Settings > Third Party Integrations 
  2. Select the location you wish to remove the integration for 
  3. Select Incoming 
  4. Click on Facebook and press the red delete button in the bottom right hand corner of the pop-up. 

Part 2: Re-Adding Your Facebook Integration

  1. Ensure you're logged out of Facebook in your browser
  2. Hard refresh your GymLeads Page (Hold the shift button while pressing the refresh button)  
  3. Navigate to Settings > Third Party Integrations 
  4. Select the location you wish to re-add the integration for
  5. Select Incoming 
  6. Click on Facebook 
  7. Follow the prompts to login - please ensure you see this screen once you've logged in; "Continue as YOUR NAME" 

     8. Press Continue as "YOUR NAME"
     9. Select which pages you'd like to integrate
    10. Ensure all the permissions are turned on as follows

       11. Press Done
       12. Press Next, and select the page you wish to integrate
       13. Ensure you have the relevant integrations turned on
       14. Press Done. 

If you are having challenges re-adding your integration, please contact our support team and they can assist you.

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